Privacy Policy

This Privacy Policy describes how Eaters (“we”, “us”) collects, stores and uses personal data when you use eaters.cy and related services (office lunch delivery, catering and party boxes) in Cyprus.

1. Data controller

Eaters
29 Kolonakiou street, Agios Athanasios, 4103 Limassol, Cyprus
Email: info@eaters.cy

2. What data we collect

• Identity and contact details: name, phone number, email address
• Delivery details: city, street, address and order comments
• Order data: products, quantities, delivery or pickup dates, payment-related information
• Account data: login (often phone), password, language preference, company association where applicable
• Technical data: session identifiers, preferred language cookie, browser user-agent when submitted with forms

3. Why we process your data

• To create and manage your account
• To process, deliver and support orders
• To contact you about your orders or requests
• To improve the website and measure traffic (analytics)
• To comply with legal and accounting obligations in Cyprus

Legal bases under the GDPR typically include performance of a contract, legitimate interests (site operation and analytics), consent where you provide it (for example form checkboxes), and legal obligation.

4. How long we store data

• Account data — while your account remains active, and for a reasonable period after closure if needed for security or disputes
• Order and payment records — typically up to 6 years for accounting and legal requirements in Cyprus
• Preferred language cookie — 30 days
• Session data — for as long as needed to keep you signed in and operate the site

5. Who we share data with

We may share data with service providers strictly as needed to operate the service:

• Payment processing (JCC payment gateway)
• Website analytics (Google Analytics)
• Advertising / conversion measurement (Meta Pixel)

We do not sell your personal data.

6. Cookies and similar technologies

We use cookies and similar technologies for:

• Session management and authentication
• Remembering your language preference (preferred_lang, 30 days)
• Analytics and marketing measurement (Google Analytics, Meta Pixel)

You can control cookies through your browser settings. Blocking some cookies may affect site functionality.

7. Your rights

Under the GDPR you may request access, correction, deletion, restriction of processing, data portability, and withdrawal of consent where processing is based on consent. You may also lodge a complaint with the Office of the Commissioner for Personal Data Protection in Cyprus.

To exercise your rights, contact us at info@eaters.cy.

8. Security

We take reasonable technical and organisational measures to protect personal data against unauthorised access, loss or misuse. No method of transmission or storage is completely secure.

9. Changes

We may update this Privacy Policy from time to time. The current version is always published on this page.

Last updated: September 2026